At a webinar geared toward Quality executives, this presentation was given by LNS Research's President and Principal Analyst, Matthew Littlefield. These slides dive into the new social proof paradigm having a profound effect on quality management. Specifically, he discussed the importance of visibility and responsiveness to online customer sentiment in creating a custom-centric organization by incorporating this data into quality management initiatives. Littlefield provides an overview of the following: How the Internet has changed customer behavior The transformation of industries due to Cloud, Mobility, Big Data and IoT technologies The impact on OEMs and suppliers Benchmark Data: Strategic quality objectives and challenges How to Build a Closed-Loop Quality Management Environment Benchmark data on the benefits of closed-loop quality management