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Transforming Quality Culture and Processes at Bostik Corporation

Quality is an operational area that impacts all parts of a manufacturing organization. And while data and metrics are concrete areas where companies can see immediate improvements, a company's quality culture is arguably even more important in achieving long-term goals.   

In this Executive Case Study, LNS Research spoke with Louis Cheung, Head of Quality and Supply Chain for the Americas region at Bostik Corporation, a global adhesive’s company. He spoke of the challenges Bostik faced around restructuring its quality organization and standardizing processes.

Specifically, LNS examines:

  • How to cultivate effective quality leadership within an organization 
  • The importance of structuring culture to promote unconditional accountability
  • The role of formalized training programs in enforcing standardized quality processes
Author Name: Matthew Littlefield, Greg Goodwin
Date: Jan 29, 2014

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