Most companies today have an inherent understanding of how quality impacts different areas of business. However, there seems to be difficulty in gauging how quality management plays a role outside of traditional quality functions, such as audit management, inspections, and compliance. For executives looking to transform the role of quality in their organization to span over the enterprise rather than being managed locally, understanding how quality impacts and intersects across the entire value chain is a critical first step.

In this Research Spotlight, LNS will help executives understand how best to identify where quality is impacting the value chain, how to architect business processes that promote communication and collaboration across these touch points, and how to best deploy a technology strategy that supports these business processes.