Quality is one of those rare areas of business that impacts every aspect of a firm’s operations. From procurement and engineering all the way through manufacturing and on to the customer experience, quality is often one of the most critical factors in determining success and creating a competitive advantage.
In this Executive Case Study, LNS Research will highlight how Bostik Inc., a leading global adhesive’s company, integrates quality into the overall management system and corporate structure. LNS asked for insight on the following questions:
- How is the quality group organized in Bostik?
Why are supply chain and quality so integrated?
What would you recommend to other executives who are trying to understand best practices around organizing their quality groups?