For decades, companies have been developing operational excellence initiatives aimed at reducing waste, improving productivity, minimizing variability, and harmonizing end-to-end business processes. To support these efforts, many market leading companies have successfully deployed enterprise applications such as ERP, Product Lifecycle Management (PLM), Supply Chain Management (SCM), Manufacturing Operations Management (MOM), and CRM. Unfortunately, to a large extent, quality management has been long-neglected as part of this technology landscape.
In this vendor spotlight, LNS will present the business case for building quality management into end-to-end business processes. LNS will also evaluate the progress SAP has made in delivering software solutions to enable closed-loop quality management. This research will conclude with several actionable recommendations for industrial companies looking to make IT investments in quality management.