This two hour LNS Research virtual event provided manufacturers with the opportunity to benchmark current customer complaints metrics, as well as discuss approaches to improve customer complaints performance. The LNS Research lead the event and reviewed its latest research into complaints metric performance and best practices most correlated with improved complaints performance.
Participating quality leaders had the opportunity to discuss:
- Current customer complaint performance
- Triaging customer complaints
- What specific culture, process and technology initiatives have been effective
- Real-time metrics and predictive analytics